Insider's Guide to Using Information in Government - Table of Contents

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Graphic depiction of Policy, Data, Strategy, Technology, Cost Factors, and Skills areas of Guide

Table of Contents

Insider's Guide to Using Information in Government

Suggestions for using the guide

Summary of key points

Developing the Insider's Guide

Executive Briefing

Topic	Links
Strategy - "Strategy sets the stage"	Strategy links
Policy - "Policies guide action"	Policy links
Data - "The devil is in the data"	Data links
Cost - "Underestimating costs proves costly"	Cost links
Skills - "Become a skilled information user"	Skills links
Technology - "Technology choices matter"	Technology links

Cases

Building Trust Before Building a System: The Making of the Homeless Information Management System - NYS Office of Temporary and Disability Assistance, Bureau of Shelter Services

Learning To Be "Up-Front" With Information Technology Investment Decisions - NYS Department of Transportation

Information Resources for Information Professionals: Creating a Knowledge Bank in NYC Government - NYC Department of Information Technology and Telecommunications

Moving From Paper to the Web: How the Council on Children and Families is Transforming a Static Information Resource into a Dynamic One

Planning, Listening, and Acting Accordingly: Implementation Planning for an Annual Reassessment Program - NYS Office of Real Property Services

Listen Before You Leap: Revitalizing the New York State Central Accounting System - Office of NYS Comptroller

Using Information for Organizational Change: The Transition From Regulation to Service in the Division of Municipal Affairs - Office of the NYS Comptroller, Division of Municipal Affairs

Bigger Isn’t Always Better: Managing With Statistical Data From Forensic Psychiatric Centers - Central New York Psychiatric Center

Multimedia

Confidentiality issues

Data use issues: data must do's

Data use issues: data relevance

Building partnerships and coalitions

Multimedia Help

Insider's Guide Home • Strategy • Policy • Data • Cost • Skills • Technology • Cases

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Center for Technology in Government, University at Albany,SUNY, 1535 Western Avenue Albany, NY 12203 | Phone: (518) 442-3892 | Fax: (518) 442-3886 | E-mail: info@ctg.albany.edu | URL: http://www.ctg.albany.edu

Date last updated: April 16, 2001