Agency Cases

Building Trust Before Building a System: The Making of the Homeless Information Management System - New York State Office of Temporary and Disability Assistance, Bureau of Shelter Services

All government managers want to know how well their programs work, but few have the information to accurately evaluate them. The Bureau of Shelter Services of the Office of Temporary and Disability Assistance developed a prototype Homeless Information Management System (HIMS) to gather information to track services for homeless, at-risk adults and families and to determine their effectiveness. Learn how this group of state, local, and nonprofit organizations developed an environment of trust through the construction of the HIMS prototype.

Learning To Be "Up-Front" With Information Technology Investment Decisions - New York State Department of Transportation

IT investment decisions are risky business. They are costly, rife with complexity, and just plain error-prone. The NYS Department of Transportation is creating a standard process for evaluating and approving the agency's information technology investments. This project is an effort to understand the needs and goals of such a process, as well as evaluate the Department's efforts to link business, management, budget, and IT investment processes.

Information Resources for Information Professionals: Creating a Knowledge Bank in New York City Government - New York City Department of Information Technology and Telecommunications

Who better to lead the Herculean task of breaking down information stovepipes than the IT profession itself? The New York City Department of Information Technology and Telecommunications is creating a new knowledge bank to help IT professionals with many parts of their jobs including system planning and budgeting, procurement, staffing, and data management.

Moving From Paper to the Web: How the Council on Children and Families is Transforming a Static Information Resource into a Dynamic One - New York State Council on Children and Families

Providing access to data on the Web requires more than just clean data. The Council partnered with CTG to develop the Kids Well-being Indicators Clearinghouse (KWIC), a Web-based information resource of childhood statistical indicators. Learn how the project team faced those challenges in creating a resource that will be accessible and usable by a wide audience of constituents.

Planning, Listening, and Acting Accordingly: Implementation Planning for an Annual Reassessment Program - New York State Office of Real Property Services

When the successful implementation of a new law falls on a state agency, it must interpret the intent of the legislation and work with the various stakeholders that will be affected. The NYS Office of Real Property Services (ORPS), currently launching the State’s new annual property tax reassessment program, worked with CTG and representatives of the local assessment community to understand what resources will be needed to successfully implement the program.

Listen Before You Leap: Revitalizing the New York State Central Accounting System - Office of New York State Comptroller

How do you go about revitalizing the 18 year-old financial backbone of one of the world’s largest governments? The NYS Office of the State Comptroller is planning to redesign the state's central accounting system, which is the center of budgetary operations in New York. Along with CTG, OSC worked with representatives from the broad user community to identify what capabilities will be needed in the redesigned central accounting system.

Using Information for Organizational Change: The Transition From Regulation to Service in the Division of Municipal Affairs - Office of the New York State Comptroller, Division of Municipal Affairs

When you work with more than 3000 local governments, information seems to be everywhere but where you need it. OSC's Division of Municipal Affairs has proposed a comprehensive and consistent contact management repository to address the complexity of communications with local governments. Their goal is an electronic system to coordinate contact information and alleviate duplication and inconsistency. Follow the Division of Municipal Affairs as it develops a policy, management, and technology framework for using its rich, but unstructured, information to support new service goals.

Bigger Isn’t Always Better: Managing With Statistical Data From Forensic Psychiatric Centers - Central New York Psychiatric Center

How does an organization integrate information and coordinate data flow between a central office and 22 remote locations in order to make more informed resource allocation decisions? The Central New York Psychiatric Center developed a plan for an intranet application to meet the information management needs of the Operations Department. See how this agency took advantage of existing technologies and processes to develop a low cost solution.